Productivity starts with doing the right things..

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could ….

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"….

Organizational culture begins in HR. This means to hire for attitude and train for skill..

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-….

The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.….

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts..

Often we will learn more from our failures than we do from our successes..

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c….

The key is to make sure you are doing the "right things" before you worry about doing things "right"..

In the long run, it costs more to provide poor rather than good service..

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization..

Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Ch….

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is t….

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 po….

If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper..

When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk….

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplac….

For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these leaders to maintain their ….

Always look for ways to improve even the "good show.".

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, the….