I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks..

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems..

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actuall….

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control..

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful..

For me, the key question is what's behind the dangerous idea. If it's simply to stir things up and appear radical, I'm not interested. But if it's do….

Perspective taking is taking on the perspective of others. It's what we do anytime we buy a gift for someone else ("What would they like?"). So it me….

When you start paying attention to diversity, you notice it (and notice its absence!). And based on the culture of your upbringing and the culture of….

The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three diffe….

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation..

Clashing expectations are what most consistently derail any team, and especially a culturally diverse team. So if you take the time to "define" the g….

When you jump on a city bus or roam the streets off the major thoroughfares you'll quickly learn that we have as many differences as similarities. An….

Even an organization that doesn't do much work internationally will benefit from a culturally intelligent strategy to innovation. Working across diff….

The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fa….

Nature is good for all of us. When we're exposed to trees and other natural settings - even within the city, it fosters creativity..

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!.

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In so….

I do think stories are one of the best tools for communicating across any number of cultures. But I also think there are wildly successful leaders wh….

Most people probably become more jaded the longer they work in the world of work..

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important….

Smaller companies are often more homogenous. Don't simply increase your diversity because of the social pressure to do so. Instead, realize that hiri….