Smaller companies are often more homogenous. Don't simply increase your diversity because of the social pressure to do so. Instead, realize that hiri….

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful..

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks..

Most people probably become more jaded the longer they work in the world of work..

Many Westerners see follow-through and reliability as the most critical factor in how they calculate the trustworthiness of another individual. In so….

Perspective taking is taking on the perspective of others. It's what we do anytime we buy a gift for someone else ("What would they like?"). So it me….

Nature is good for all of us. When we're exposed to trees and other natural settings - even within the city, it fosters creativity..

Clashing expectations are what most consistently derail any team, and especially a culturally diverse team. So if you take the time to "define" the g….

The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three diffe….

For me, the key question is what's behind the dangerous idea. If it's simply to stir things up and appear radical, I'm not interested. But if it's do….

The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fa….

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control..

I do think stories are one of the best tools for communicating across any number of cultures. But I also think there are wildly successful leaders wh….

When you start paying attention to diversity, you notice it (and notice its absence!). And based on the culture of your upbringing and the culture of….

When you jump on a city bus or roam the streets off the major thoroughfares you'll quickly learn that we have as many differences as similarities. An….

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important….

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation..

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actuall….

Even an organization that doesn't do much work internationally will benefit from a culturally intelligent strategy to innovation. Working across diff….

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems..