Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sec….

With high trust, success comes faster, better, and at lower cost..

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them..

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate..

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a ce….

Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book th….

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot..

It's so important to experience what your customers are experiencing and listen to their suggestions..

We're reviewing everything to see how we can do it better, faster, and more efficiently..

Never, ever forget that you are a servant..

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years..

And, of course, customers really need to feel safe and are seeking reassurance when they fly..

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your produc….

Value will always be on top of everyone's lists now, right along with safety..

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular..

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue..

People who invest in aviation are the biggest suckers in the world..

One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and ai….

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think ….

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth l….

When you do consolidation, you get rid of flying and you get rid of routes..