Occupation: Entrepreneur Birth: October 16, 1959
It's so important to experience what your customers are experiencing and listen to their suggestions..
When you do consolidation, you get rid of flying and you get rid of routes..
And, of course, customers really need to feel safe and are seeking reassurance when they fly..
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of….
If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue..
One of the constraints on the U.S. business is the pilot shortage. There's not an abundance of pilots. There may be an abundance of cheap fuel and ai….
I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability..
I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular..
You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your produc….
Value will always be on top of everyone's lists now, right along with safety..
We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think ….
Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sec….
People don't really look forward to flying that much. It's like they want to get to the place, but they don't look forward to the experience..
Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth l….
I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years..
Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book th….
In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a ce….
With high trust, success comes faster, better, and at lower cost..
People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them..
The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot..
Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate..