I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability..

Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sec….

When you do consolidation, you get rid of flying and you get rid of routes..

If it's torture flying one airline and [yours] is a pleasant experience, it certainly helps your revenue..

I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years..

Never, ever forget that you are a servant..

We're reviewing everything to see how we can do it better, faster, and more efficiently..

With high trust, success comes faster, better, and at lower cost..

People do a better job if they respect the leader of the company. I learned that on my mission - the value of people and how to truly appreciate them..

Value will always be on top of everyone's lists now, right along with safety..

It's so important to experience what your customers are experiencing and listen to their suggestions..

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot..

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a ce….

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate..

Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book th….

When you can sell [empty seats] at the gate for an upgrade for 500 bucks or 600 bucks... it makes all the sense in the world..

People who invest in aviation are the biggest suckers in the world..

Even though Brazil has been up and down and had some difficulties, it's still a very big country, and a very important country. It's got the fourth l….

And, of course, customers really need to feel safe and are seeking reassurance when they fly..

We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think ….

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular..