Most crises are not resolved through rhetoric. They are resolved through operations..

People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's a prob….

One of the biggest challenges I have with certain clients is convincing them to take a vacation - metaphorically. You're dealing with egos, and with ….

The PR industry loves the concept that if you just apologize, the problem goes away. The concept of apology is known in the Judeo-Christian sense: Yo….

People in my industry [PR] would like people to believe we have ways to control social media. But that's one of the great swindles..

The Constitution gives you the right to a lawyer, but it doesn't allow you the right to a good reputation..