There were around 1,000 stores when I was made president..

If I had been a bricklayer Id still have been a journeyman..

You can't work on 15 problems at the same time..

You need to decide what problems, what opportunities, what projects you're going to work on..

People who are employed in a way they don't like - my heart cries for them..

Work hard, use your common sense and don't be afraid to trust your instincts..

I get a bit of a kick out of exporting private enterprise and incentives..

We've got a low turnover management group and executive group who've grown up in the business..

I think the ability to focus is a thread that runs through so-called successful people. And that's something that can be developed. It can be self-ta….