Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five ….

Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit….

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything..

Without trust, there can be no loyalty - and without loyalty, there can be no true growth..