To find out what happens to a system when you interfere with it you have to interfere with it (not just passively observe it)..

Discovering the unexpected is more important than confirming the known..

The business of the statistician is to catalyze the scientific learning process..

Statisticians, like artists, have the bad habit of falling in love with their models..

The benefits provided by worker participation are twofold. Quality is improved because of the finding and fixing of a very large number of problems, ….

Remember that all models are wrong; the practical question is how wrong do they have to be to not be useful..

For the theory-practice iteration to work, the scientist must be, as it were, mentally ambidextrous; fascinated equally on the one hand by possible m….

The old-fashioned idea of a good manager is one who is supposed to know all the answers, can solve every problem himself, and can give appropriate or….

The only way to know how a complex system will behave-after you modify it-is to modify it and see how it behaves..

Statistics is, or should be, about scientific investigation and how to do it better, but many statisticians believe it is a branch of mathematics. No….

The management system which makes only a pretense of valuing employee involvement and encouraging employee empowerment merely breeds cynicism..

All models are wrong, but some are useful..

One important idea is that science is a means whereby learning is achieved, not by mere theoretical speculation on the one hand, nor by the undirecte….

Management must provide employees with tools that will enable them to do their jobs better, and with encouragement to use these tools. In particular,….

Just as the ability to devise simple but evocative models is the signature of the great scientist so overelaboration and overparameterization is ofte….

All models are approximations. Essentially, all models are wrong, but some are useful. However, the approximate nature of the model must always be bo….