Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposi….

The customer is always right..

The boss says 'Go'; the leader says 'Let's go!'.

Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle tha….

The boss drives people; The leader coaches them..

The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires ….

The consumer is always right..

The boss says 'I'; the leader, 'we'..

Excite the mind, and the hand will reach for the pocket..

The boss depends on authority; the leader on goodwill..

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'..

There are no hard times for good ideas..

Get the confidence of the public and you will have no difficulty in getting their patronage..