The four most important words in the English language are, "What do you think?" Listen to your people and learn..

Ninety percent of our managers started in the hourly ranks or started in the lower ranks..

If customers are treated right, they'll come back..

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. ….

Both Mitt and I have summer places up in New Hampshire on Lake Winnipesaukee. And a few summers ago I was taking my grandchildren and children to tow….