Drucker said: 'If you weren't already in this business, would you enter it today? And if not, what are you going to do about it?' ... Simple, right? ….

Every employee, not just the senior people, should know how a company is doing..

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied,….

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions..

Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never l….

I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean cent….

...I think that ideally that is how a company works. It becomes a place of ideas, not a place of position..

I'm not perfect, but if there are any points given for caring about people with every fiber of your being and giving life all you've got every day, t….

There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement….

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent..

You can't believe how hard it is for people to be simple, how much they fear being simple. They worry that if they're simple, people will think they….

Don't take a job because your mother wants you to. Don't be a victim. You own your decision..

In manufacturing, we try to stamp out variance. With people, variance is everything..

Don't lose youself on the way to the top..

I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone diff….

Common mission trap for companies: trying to be all things to all people at all times..

Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow r….

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step..

The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive role models and the resources to….

Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't ha….

Cash is king. Get every drop of cash you can get and hold onto it..