Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else.

Projections are just bullshit. They're just guesses..

What matters is: Are you profitable? Are you building something great? Are you taking care of your people? Are you treating your customers well?.

"Easy" is a word that's used to describe other people's jobs..

What you do is what matters, not what you think or say or plan..

Unless you are a fortune-teller, long-term business planning is a fantasy..

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled..

"Simple" is a tricky word, it can mean a lot of things. To us, it just means clear. That doesn't always mean total reduction, or minimalism - sometim….

[Facebook and Twitter] aren't the real problems in the office. The real problems are what I like to call the M&Ms, the Managers and the Meetings..

We also get thousands of suggestions. The default answer is always no..

Every time something slips through the cracks, the cracks get bigger..

The best feature of a product should really be the customer service..

How can you expect someone to get a good day's work if they are interrupted all day?.

You don't need to win every medal to be successful..

The design is done when the problem goes away..

Before you dismiss a beginner's work, remember how much you sucked when you started. You probably sucked worse, actually..

No is easier to do. Yes is easier to say..

It's simple until you make it complicated..