Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t..

Intuition is educated by experience and employed by curiosity..

Anything a customer can do for themselves is where service stops and relevance begins..

Trust is a good business practice..

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer..

How are you managing the velocity of change?.