Occupation: Executive Management Birth: March 17, 1969
The real thing you do is you ask a lot of questions..
I don't believe ever in shared office spaces. Peter talks a little bit about this, every good startup is a cult. It's very hard to create a cult if y….
I think you must have your own office. I don't believe ever in shared office spaces..
When you start a company everything is going to feel like a mess. And it really should. If you have too much process, too much predictability, you ar….
The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday..
You really need to spend a lot of your time focussing people..
Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee..
Delegate completely. Let people make mistakes and learn..
It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try..
So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform..
Treat customer support as a product..
You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour..
Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And….
Your goal over time is to use less red ink every day..
Usually when you hire more engineers, you actually don't get that much more done, you actually sometimes get less done..
You need to simplify the value proposition in the company's metrics for success on a whiteboard..
It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better..
If the Martians took over eBay it would take 6 months for the world to notice..
You should have a 1-on-1 roughly every 2 weeks..
Where there are low consequences and you have very low confidence in your own opinion, you should absolutely delegate..
Possibly the most important thing you do is actually edit the team..