Occupation: Executive Management Birth: March 17, 1969
Build a company that idiots could run because eventually they will..
You generally know when someone asks you to do something- am I more writing, or am I more editing? The editor is the best metaphor for your job..
The more you simplify, the better people will perform. People can not understand and keep track of a long complicated set of initiatives. So you have….
The office environment that people work in everyday dictates the culture that you are going to be in..
Transparency people talk a lot about, it's a goal everybody ascribes to but when push comes to shove, very few people actually adhere to it..
The real thing you do is you ask a lot of questions..
Where there are low consequences and you have very low confidence in your own opinion, you should absolutely delegate..
Usually when you hire more engineers, you actually don't get that much more done, you actually sometimes get less done..
You need to simplify the value proposition in the company's metrics for success on a whiteboard..
It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try..
So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform..
You really need to spend a lot of your time focussing people..
You should have a 1-on-1 roughly every 2 weeks..
Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee..
Delegate completely. Let people make mistakes and learn..
I don't believe ever in shared office spaces. Peter talks a little bit about this, every good startup is a cult. It's very hard to create a cult if y….
I think you must have your own office. I don't believe ever in shared office spaces..
When you start a company everything is going to feel like a mess. And it really should. If you have too much process, too much predictability, you ar….
The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday..
Treat customer support as a product..
You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour..