Occupation: Author Birth: May 6, 1939
Empowerment is all about letting go so that others can get going..
Humility does not mean you think less of yourself. It means you think of yourself less..
Leadership is not something you do to people. It's something you do with people..
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. T….
The key to successful leadership today is influence, not authority..
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situ….
None of us is as smart as all of us..
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it..
Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond..
Take what you do seriously, but yourself lightly.
Unexpressed good thoughts aren't worth squat!.
Good thoughts not delivered mean squat..
Help People Reach Their Full Potential Catch Them Doing Something Right.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It….
Customer service is not a department, it's everyone's job..
Vision comes alive when everyone sees where his or her contribution makes a difference..
Vision is knowing who you are, where you're going, and what will guide your journey..
All good performance starts with clear goals..
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus..
Knowing where you are going is the first step to getting there..
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn'….