With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your p….

If you sit on, sleep on, stare at, or touch something for more than an hour a day, spend whatever it takes to get the best..

People want to download publications quickly and read them without cruft. Publications that started in print carry too much baggage and usually have ….

Emphasizing and rewarding length over quality results in worse writing and more reader abandonment..

With Instapaper, I can take a few months off. I can't stop publishing 'The Magazine' for two months and work on something else..