Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor bu….

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the ….

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do..

Reengineering eliminates work, not jobs or people..

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker..

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii..

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize o….

Automating a mess yields an automated mess..

A successful career will no longer be about promotion. It will be about mastery..

The transitional concept of management is reaching the end of the road..

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would hav….