Occupation: Businessman Birth: June 18, 1926 Death: August 18, 2001
If we deliver on time, but the product has defects, we have not delivered on time..
It is always cheaper to do the job right the first time..
When you're out of quality, you're out of business..
Quality has to be caused, not controlled..
The cost of quality is the expense of doing things wrong..
Quality means conformance to requirements, not elegance..
Improving quality requires a culture change, not just a new diet..
It isn't what you find, it's what you do about what you find..
Most things don't work like they are supposed to work..
A rule to live by: I won't use anything I can't explain in five minutes..
People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we ….
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems..
The great discoveries are usually obvious..
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow..
If you don't know what the defect level is, how do you know when to get mad?.
Eliminating what is not wanted or needed is profitable in itself..
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric..
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to peopl….
Making a wrong decision is understandable. Refusing to search continually for learning is not..
Successful people breed success..
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it..