Excellence is a process, not just an outcome. Sure, we have to hold out for high standards in the products or services we provide. The goods must be ….

We need timeless principles to steer by in running our organizations and building our personal careers. We need high standards --- the ethics of exce….

Everybody makes honest mistakes, but there's no such thing as an honest cover-up..

We've got to start thinking of school as a lifelong process. That's the only way we'll keep abreast and be able to share in the wealth of the new "kn….

Ethical dilemmas have a way of sneaking up on a person. If something smells funny, stay away from it. Or help get rid of it..

Until I test the limits to what I can achieve, I won't really know how well I can do..

Give people, including yourself, clear permission to make mistakes . . . and to fix the problems. Since nobody's perfect, mistakes should be allowed.….

You carve out the organization's character through your daily choices. You shape its conscience as you exercise your own..

We can't win the struggle for high standards if we just talk a good game . . . we've got to play a good game..

When you can make it this simple, though, just do the right thing. Even if you could get away with less. Even when other people are doing the wrong t….

Trust is the glue that holds relationships together..

How can we be trusted with big things if we're not trustworthy with things that are small? Don't allow your finer instincts to become a casualty of t….