Good design isn't about making decisions for your users, it's about making those decisions irrelevant..

I believe email-based status reports are the clearest and best signs of managerial incompetence and laziness..

I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You….

Snark from nerds is a leading indicator that I'm wasting their time and when I find it, I ask questions until I understand the inefficiency so I can ….

Your work speaks for you..

Innovation is not born out out of a committee; innovation is a fight. It’s messy, people die, but when the battle is over, something unimaginably sig….

When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as ….

Managers tell you where you are, leaders tell you where you're going..

If we're 15 minutes into a lifeless, redundant, status-based 1:1 and I don't have anything sitting in my back pocket, I'm going to turn it into a per….

Start with something messy, get to the point, get an editor, and make it good..

Criticism is the best sign you're onto something..

Watch with awe and amazement at how quickly an engineer will become totally annoyed by inefficiency..

You have no idea if your idea matters until you share it..

One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correc….

A milestone is less date and more definition..

A toxic person kills, and by kills I mean totally destroys teamwork..