If you serve that God, all the others will be taken care of. My quote is: 'The only way to communicate is to understand what it is like not to unders….

The key to making things understandable is to understand what it's like NOT to understand..

The organization of information actually creates new information..

What situations can I create that allow me not to have the disease of familiarity?.

Most of us do not even know how to ask a question. Most of us do not see the root of the word 'question' is 'quest'. Most of us don't have a quest in….

Information anxiety is the black hole between data and knowledge, and it happens when information doesn't tell us what we want or need to know..

My definition of learning is to remember what you are interested in. If you don't remember something, you haven't learned it, and you are never going….

You only understand information relative to what you already understand..

Allow the information to tell you how it wants to be displayed. As architecture is ‘frozen music’, information architecture is ‘frozen conversation’.….

A weekday edition of The New York Times contains more information than the average person was likely to come across in a lifetime in seventeenth-cent….

I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to an….

Learning can be defined as the process of remembering what you are interested in..

When I have the choice to do something I don't want to do, I most often – most always – do it anyway..

One of the most anxiety-inducing side effects of the information era is the feeling that you have to know it all..

I live by two credos: If you don't ask, you don't get. And most things don't work..

We do not think in a linear, sequential way, yet every body of information that is given to us is given to us in a linear manner ... we are taught to….

Accept ignorance; pay more attention to the question than the answer; never be afraid to go in the opposite direction..

In school, we're rewarded for having the answer, not for asking a good question..

My opening line to my students, and a recurring theme in my classes, was that the big design problem isn't designing a house for your parents or your….

Order is no guarantee of understanding. Sometimes just the opposite is true..

Everyone spoke of an information overload, but what there was in fact was a non-information overload..