A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom..

Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's….

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and val….

People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get pe….

Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. T….

It's hard not to fall in love with Seattle on a beautiful summer's day..

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors..