Don't just talk about it, do it..

When a customer asks what no one else has ever asked, pay close attention..

Let today's strong performance be your starting point for tomorrow..

Do what's right and you'll never go wrong..

Focus not on who you are, but on what you can do for others..

You are the person who determines what you do. That's a big responsibility. Make the most of it..

Selfless acts are a source of profound meaning for your self and your life..

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why..

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely pe….

You can't stop change. Don't let it stop you..

Always trust people and they may let you down. Always distrust people and you have let them down..

Every service problem is as an opportunity to show you care..

Exceeding expectations is where satisfaction ends and loyalty begins..

You can't find what doesn't exist, but you can create it..

Quality is more than a promise, it's genuine performance..

Only a well-oiled machine runs smoothly..

If your customers have to ask you for it, you haven't been thinking far enough ahead..

Customers pay a price, but they remember the value..

When only a little can be done, doing it becomes the greatest you can do..

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow..

Crossing barriers can be as simple as a smile..