Do it. Try it. Fix it..

To succeed in this world, you have to change all the time..

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else..

If you don't listen to your customers, someone else will..

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea..

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.

The way management treats their associates is exactly how the associates will then treat the customers..

The goal as a company is to have customer service that is not just the best, but legendary..

Individuals don't win in business, teams do..

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passi….

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change..

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can acco….

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. ….

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar..

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer….

Celebrate your successes. Find some humor in your failures..

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them..

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more..

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their bes….

I had to get up everyday with my mind set on improving something..

We're all working together; that's the secret..