If you want a successful business, your people must feel that you are working for them - not that they are working for you..

Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun ….

If I had to single out one element in my life that has made a difference for me, it would be a passion to compete..

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more..

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.

Individuals don't win in business, teams do..

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea..

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else..

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their bes….

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change..

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer….

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. ….

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can acco….

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar..

If you don't listen to your customers, someone else will..

If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passi….

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them..

We're all working together; that's the secret..

I had to get up everyday with my mind set on improving something..

Celebrate your successes. Find some humor in your failures..

To succeed in this world, you have to change all the time..