Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi….

A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M….

Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f….

Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th….

When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently ….

So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea….

In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o….

Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when ….

I often say that good crisis management is good decision-making under stress..

Mistakes are good provided you learn from them, and correct them promptly..

Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings..

I never assign blame in a crisis. There is no benefit to doing so..