It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill..

You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be ….

The outward expression of empathy is courtesy..

When key users told us something wasn't working, we fixed it - immediately..

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recomm….

Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very ….

Life is too short to do mediocre work and it is definitely too short to build shitty things..

I'm going to make more money than I need in any outcome..

We're still at the beginning of a major transition in how people communicate and work together..