Careful, intelligent listening is a crucial step on the road to organizational success..

Quality combines people power and process power..

It is not enough to simply "do your best". You must strive for perfection..

There's a part of us that looks at our iPhones instead of talking to people because we're shy or because we're a little uncomfortable, but there's al….

If you and I are not having a dialogue, when you're having an argument, the reason the argument happen is because we are not listening to each other.….

The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business..