Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details..

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people..

If a window of opportunity appears, don't pull down the shade..

Leaders don't create followers, they create more leaders..

The thing that keeps a business ahead of the competition is excellence in execution..

Listen to Everyone. Ideas come from everywhere.

What gets measured gets done..

Hire for attitude. Train for skill... More.

Excellence is not an aspiration. Excellence is what you do in the next five minutes..

Excellence comes from human beings doing things of value that customers find memorable..

The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas..

The simple act of paying positive attention to people has a great deal to do with productivity..

Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people th….

You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number o….

Never, ever rest on your laurels. Today's laurels are tomorrow's compost..

How do you achieve excellence?...Stop doing non-excellent stuff!.

Appreciation, applause, approval, respect - we all love it!.

Celebrate what you want to see more of..

There are few things that will take you further in life, than your ability to make a good presentation..

Formula for success: under promise and over deliver..

Remember my mantra: distinct... or extinct..