We are being ruined by the best efforts of people who are doing the wrong thing..

We are here to learn, to make a difference and to have fun..

Quality comes not from inspection, but from improvement of the production process..

Innovation comes from people who take joy in their work..

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to….

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours..

Manage the cause, not the result..

Put a good person in a bad system and the bad system wins, no contest..

Each system is perfectly designed to give you exactly what you are getting today..

Improve quality, you automatically improve productivity..

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to cha….

In God we trust; all others bring data..

It's not enough to do your best; you must know what to do & then do your best..

Management by results - like driving a car by looking in rear view mirror..

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but fro….

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to m….

If you do not know how to ask the right question, you discover nothing..

The customer is the most important part of the production line..

Quality is everyone's responsibility..

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change..

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation..