A good rule for discussion is to use hard facts and a soft voice.

- Dorothy Sarnoff

Never try to look into both eyes at the same time. Switch your gaze from one eye to the other. That signals warmth and sincerity.

- Dorothy Sarnoff

We don't criticize. Criticism is an enemy. You've got to make loving, positive suggestions.

- Dorothy Sarnoff

Shyness is I-ness. Shyness is really wondering if you have other people's approval.

- Dorothy Sarnoff

the more thoughtful you are of others, the more thoughtful they will be of you. The more you respect them, the more you will win their respect.

- Dorothy Sarnoff

Good conversation can leave you more exhilarated than alcohol; more refreshed than the theater or a concert. It can bring you entertainment and pleas…

- Dorothy Sarnoff

Make sure you have finished speaking before your audience has finished listening.

- Dorothy Sarnoff

One difference between a conviction and a prejudice is that a conviction can be explained without getting angry.

- Dorothy Sarnoff