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In business a reputation for keeping absolutely to the letter and spirit of an agreement, even when it is unfavorable, is the most precious of assets, although it is not entered in the balance sheet.

Oliver Lyttelton, 1st Viscount Chandos
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Power in a corporation becomes residual and dwells in the background. It is the ability to exercise nice matters of judgment.

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In business a reputation for keeping absolutely to the letter and spirit of an agreement, even when it is unfavorable, is the most precious of assets…

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Flattery is the infantry of negotiation.

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