Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when …

- Steven Fink

In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o…

- Steven Fink

Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi…

- Steven Fink

I never assign blame in a crisis. There is no benefit to doing so.

- Steven Fink

Mistakes are good provided you learn from them, and correct them promptly.

- Steven Fink

When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently …

- Steven Fink

Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th…

- Steven Fink

Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f…

- Steven Fink

Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings.

- Steven Fink