But to practice leadership, you need to accept that you are in the business of generating chaos, confusion, and conflict

- Ronald A. Heifetz

Yesterday's adaptations are today's routines.

- Ronald A. Heifetz

Progress on problems is the measure of leadership; leaders mobilize people to face problems, and communities make progress on problems because leader…

- Ronald A. Heifetz

Conflict is the primary engine of creativity and innovation. People don't learn by staring into a mirror; people learn by encountering difference.

- Ronald A. Heifetz

Stay diagnostic even as you take action.

- Ronald A. Heifetz

Your behavior reflects your actual purposes.

- Ronald A. Heifetz

Attention is the currency of leadership.

- Ronald A. Heifetz

And leadership then is about mobilizing and engaging the people with the problem rather than trying to anesthetize them so you can go off and solve i…

- Ronald A. Heifetz

Your inspiration taps hidden reserves of promise that sustain people through times that induce despair. You enable people to envision a future that s…

- Ronald A. Heifetz