Create tools that enable people to make decisions at the same level, ideally, of fidelity that that you would make them yourself.
Treat customer support as a product. - Keith Rabois
Treat customer support as a product.
- Keith Rabois
So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform. - Keith Rabois
So that's your job too, to clarify and simplify for everybody on your team. The more you simplify the better people will perform.
It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try. - Keith Rabois
It's easy to shortcut when you get busy explaining the why's of the world, but it's very important to try.
When you start a company everything is going to feel like a mess. And it really should. If you have too much process, too much predictability, you ar… - Keith Rabois
When you start a company everything is going to feel like a mess. And it really should. If you have too much process, too much predictability, you ar…
The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday. - Keith Rabois
The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.
You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour. - Keith Rabois
You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour.
You really need to spend a lot of your time focussing people. - Keith Rabois
You really need to spend a lot of your time focussing people.
Delegate completely. Let people make mistakes and learn. - Keith Rabois
Delegate completely. Let people make mistakes and learn.
Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee. - Keith Rabois
Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.
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