You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job …

- John E. Pepper, Jr.

Fear and creativity don't mix well.

- John E. Pepper, Jr.

Passion and love for a brand and its consumers sustain us. For how can we ever devote our continued highest energy to something if we don't believe i…

- John E. Pepper, Jr.