dot-cross-ts-phones-promptly-errorless-invoices-general-never-devil-details

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

Tom Peters
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Tom Peters's Popular Quotes

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

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Hire for attitude. Train for skill... More

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Leaders don't create followers, they create more leaders.

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You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number o…

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The thing that keeps a business ahead of the competition is excellence in execution.

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Listen to Everyone. Ideas come from everywhere

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What gets measured gets done.

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Excellence is not an aspiration. Excellence is what you do in the next five minutes.

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Excellence comes from human beings doing things of value that customers find memorable.

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