The four most important words in the English language are, "What do you think?" Listen to your people and learn.

- J. W. "Bill" Marriott, Jr.

Ninety percent of our managers started in the hourly ranks or started in the lower ranks.

- J. W. "Bill" Marriott, Jr.

If customers are treated right, they'll come back.

- J. W. "Bill" Marriott, Jr.

Both Mitt and I have summer places up in New Hampshire on Lake Winnipesaukee. And a few summers ago I was taking my grandchildren and children to tow…

- J. W. "Bill" Marriott, Jr.

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. …

- J. W. "Bill" Marriott, Jr.