If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.
The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting ev… - Karl Albrecht
The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting ev…
- Karl Albrecht
Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity. - Karl Albrecht
Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.
Customer needs have an unsettling way of not staying satisfied for very long. - Karl Albrecht
Customer needs have an unsettling way of not staying satisfied for very long.
There are only two ways to establish competitive advantage: do things better than others or do them differently. - Karl Albrecht
There are only two ways to establish competitive advantage: do things better than others or do them differently.
You seldom improve quality by cutting costs, but you can often cut costs by improving quality. - Karl Albrecht
You seldom improve quality by cutting costs, but you can often cut costs by improving quality.
If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations. - Karl Albrecht
We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and produc… - Karl Albrecht
We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and produc…
Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time. - Karl Albrecht
Televisions and movies have made many Americans into habitual consumers of synthetic experience-audiovisual fantasies that simply pass the time.
In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellat… - Karl Albrecht
In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellat…
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