You can't find what doesn't exist, but you can create it.

- Ron Kaufman

Service is taking action to create value for someone else.

- Ron Kaufman

Do what's right and you'll never go wrong.

- Ron Kaufman

Giving great service requires the right people and the right service tools.

- Ron Kaufman

Every service problem is as an opportunity to show you care.

- Ron Kaufman

Quality is more than a promise, it's genuine performance.

- Ron Kaufman

If your customers have to ask you for it, you haven't been thinking far enough ahead.

- Ron Kaufman

You can't stop change. Don't let it stop you.

- Ron Kaufman

Exceeding expectations is where satisfaction ends and loyalty begins.

- Ron Kaufman