Desire is what takes the hot water of mediocrity and turns it into the steam of outstanding success.

This is what I find most magnetic about successful givers: they get to the top without cutting others down, finding ways of expanding the pie that benefit themselves and the people around them. Whereas success is zero-sum in a group of takers, in groups of givers, it may be true that the whole is greater than the sum of the parts.

You always want your people to be proud of what you have accomplished.

Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. Yet each struggle, each defeat, sharpens your skills and strengths, your courage and your endurance, your ability and your confidence and thus each obstacle is a comrade-in-arms forcing you to become better... or quit. Each rebuff is an opportunity to move forward; turn away from them, avoid them, and you throw away your future.

I started out to be a person on the street, just like everybody else. I didn't start out to be a singer. But I got sort of swept up in this singing thing, and after I got involved in it it got really important to me if I was good or not.

The hope with Tipping Point was it would help the reader understand that real change was possible. With Blink, I wanted to get people to take the enormous power of their intuition seriously. My wish with Outliers is that it makes us understand how much of a group project success is. When outliers become outliers it is not just because of their own efforts. It's because of the contributions of lots of different people and lots of different circumstances.