When you say, 'I'm sorry,' you turn people into your allies, even your partners.
Interpretation
Apologizing helps to repair relationships and build alliances.
This quote by Marshall Goldsmith emphasizes the power of an apology in fostering positive relationships. By expressing remorse or taking responsibility for actions, individuals can mend rifts and transform adversarial dynamics into cooperative partnerships, thereby enhancing collaboration and mutual support.
In practice
In a team meeting, I might say, 'I'm sorry for the oversight, let's work together to fix it.'
Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action.
Treat every piece of advice as a gift or a compliment and simply say, βThank you.
The only thing I don't think people don't understand about good leaders is that they're both good and lucky. A lot of it is timing.
Life is short. Do whatever you can to help people - not for status, but because the 95-year-old you will be proud if you did help people and disappointed if you didn't.
If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you.
A leader who is self-aware enough to know that he or she is not adept at everything is one who has taken the first step toward being a great leader.
I was disappointed in Niagara - most people must be disappointed in Niagara. Every American bride is taken there, and the sight of the stupendous waterfall must be one of the earliest, if not the keenest, disappointments in American married life.
When I realize that she is gone, perhaps gone forever, a great void opens up and I feel that I am falling, falling, falling into deep, black space. And this is worse than tears, deeper than regret or pain or sorrow, it is the abyss into which Satan was plunged. There is no climbing back, no ray of light, no sound of human voice or human touch of hand.
I hope to have communion with the people, that is the most important thing.
Men in particular think that they have achieved something if they can make a woman mad, particularly if she is calm and intellectual.
Unlike the sale of a commodity, the giving of a gift tends to establish a relationship between the parties involved. When gifts circulate within a group, their commerce leaves a series of interconnected relationships in its wake, and a kind of decentralized cohesiveness emerges.
We meet no ordinary people in our lives.
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