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When you say, 'I'm sorry,' you turn people into your allies, even your partners.
Marshall Goldsmith
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Interpretation

What this quote means

Apologizing helps to repair relationships and build alliances.

This quote by Marshall Goldsmith emphasizes the power of an apology in fostering positive relationships. By expressing remorse or taking responsibility for actions, individuals can mend rifts and transform adversarial dynamics into cooperative partnerships, thereby enhancing collaboration and mutual support.

Themes

ApologyRelationshipsForgivenessAlliesPartnership

In practice

Example use cases

In a team meeting, I might say, 'I'm sorry for the oversight, let's work together to fix it.'

More from Marshall Goldsmith

Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action.
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Treat every piece of advice as a gift or a compliment and simply say, β€œThank you.
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The only thing I don't think people don't understand about good leaders is that they're both good and lucky. A lot of it is timing.
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Life is short. Do whatever you can to help people - not for status, but because the 95-year-old you will be proud if you did help people and disappointed if you didn't.
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If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you.
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A leader who is self-aware enough to know that he or she is not adept at everything is one who has taken the first step toward being a great leader.
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