I'm process-orientated, and people say that about the details. But I love the players. My No. 1 job is to make them better men. My No. 2 job is to make them better at hockey, and I never confuse that. The best people I've ever been around in my life never let me get away with anything - ever. You can have all the details in the world, but if you can't communicate with people and find a way to help them help themselves, you have no chance in this league. To me, that's what the profession is about: getting guys to believe in themselves and each other.
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