No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.
Everything starts with the customer. - Lou Gerstner
Everything starts with the customer.
- Lou Gerstner
You don't get points for predicting rain. You get points for building arks. - Lou Gerstner
You don't get points for predicting rain. You get points for building arks.
People don't do what you expect but what you inspect. - Lou Gerstner
People don't do what you expect but what you inspect.
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying, OK, how do I do that? Wha… - Lou Gerstner
Vision is easy. It's so easy to just point to the bleachers and say I'm going to hit one over there. What's hard is saying, OK, how do I do that? Wha…
In the end an organization is nothing more than the collective capacity of its people to create value. - Lou Gerstner
In the end an organization is nothing more than the collective capacity of its people to create value.
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You … - Lou Gerstner
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You …
Watch the turtle. He only moves forward by sticking his neck out. - Lou Gerstner
Watch the turtle. He only moves forward by sticking his neck out.
Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Manag… - Lou Gerstner
Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Manag…
Customer complaints are the schoolbooks from which we learn. - Lou Gerstner
Customer complaints are the schoolbooks from which we learn.
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