If you have to have a policy manual, publish the 'Ten Commandments.'

- Robert Townsend

Don't hire a master to paint you a masterpiece and then assign a roomful of schoolboy artists to look over his shoulder and make suggestions.

- Robert Townsend

Consultants are people who borrow your watch and tell you what time it is, and then walk off with the watch.

- Robert Townsend

Due to budget cutbacks, the light at the end of the tunnel has been turned off.

- Robert Townsend

It's been my experience that the people who gain trust, loyalty, excitement, and energy fast are the ones who pass on the credit to the people who ha…

- Robert Townsend

A leader is not an administrator who loves to run others, but someone who carries water for his people so that they can get on with their jobs.

- Robert Townsend

Make every decision as if you owned the company.

- Robert Townsend

A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you're the boss and your people fig…

- Robert Townsend

If people are coming to work excited. . . if they're making mistakes freely and fearlessly. . . if they're having fun. . . if they're concentrating o…

- Robert Townsend