Most things don't work like they are supposed to work.

- Phil Crosby

It isn't what you find, it's what you do about what you find.

- Phil Crosby

It is always cheaper to do the job right the first time.

- Phil Crosby

Quality means conformance to requirements, not elegance.

- Phil Crosby

Quality has to be caused, not controlled.

- Phil Crosby

Improving quality requires a culture change, not just a new diet.

- Phil Crosby

When you're out of quality, you're out of business.

- Phil Crosby

If we deliver on time, but the product has defects, we have not delivered on time.

- Phil Crosby

The cost of quality is the expense of doing things wrong.

- Phil Crosby