Manufacturing productivity is greatly determined by the design of jobs and how workers are rewarded.

- James O'Toole

The failure of unions to support efforts to increase employee involvement and ownership coincided with their unwillingness to speak out on the broade…

- James O'Toole

In the 80s, Ford's successful introduction of the Taurus was, in large part, due to productivity gains resulting from the setting aside of outmoded w…

- James O'Toole

Value-based leaders believe in democratic workplaces in which employees participate in decisions.

- James O'Toole

Sadly, at Ford, General Motors, and Chrysler sales continually trend downward, manufacturing costs rise, and employment declines. As the result of th…

- James O'Toole

The other players of job market are Global Competitors, the glamour corporations in high technology, telecom, entertainment, consumer products and ph…

- James O'Toole

Motorcycle manufacturer Harley-Davidson is a prime example of an American company that uses employment conditions to boost productivity. Current CEO …

- James O'Toole

American managers often say they would like to pay their employees more, they argue that they can't afford to do so and, at the same time, keep the p…

- James O'Toole

As Starbucks' CEO Howard Shultz explains, the high-quality customer service that makes it possible for his company to charge a premium for its coffee…

- James O'Toole