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Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.

Fred Reichheld
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If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.

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Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five …

- Fred Reichheld

Without trust, there can be no loyalty - and without loyalty, there can be no true growth.

- Fred Reichheld
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